Here you will find the most frequently asked questions about our moving, packing and storage services. If your issue is not in this list please give us a call – we’re happy to help!
Our trucks come in several different sizes depending on the size and needs of your move:
For the safety of our crews and your belongings, the following items cannot be moved:
Any items that weigh between 300-600 pounds will require a waiver.
While car accidents during a move are very rare, you will not be charged for lost time related to the accident. Most importantly, we will ensure that all of your items were not damaged. If they were we will make sure they are replaced or restored to their original condition.
Accidents happen, but we still want to do everything that we can to ensure that the rest of your move is as smooth as possible. Lets’ take a quick walk through our protocol after an accident! Firstly, the authorities will be called to report the accident and emergency medical providers if needed. Afterwards, your crew leader will call the office alerting us of the accident. A new crew will be dispatched to your current location ASAP and your new crew leader will contact you with an estimated time of arrival, ensuring that you remain informed throughout the process.
Your new crew will reload your belongings into their truck. The clock will stop from the time of the accident and continue paused until all of you belongings are in the new crew’s truck. Finally, your belongings will be safely transported and unloaded at your new location.
Long distance moves are similar in nature to a standard move, but require an additional overnight fee. The crew will take care of their accommodations (lodging, food, fuel) with no additional fee for the customer. During overnight moves, your valuables remain safely locked in our truck.
Are you insured?
We definitely are! Our insurance company is Cordell Insurance.
How do I report damages?
Notify the movers immediately so they may document the damages on their iPad during the move. Take pictures of the damages for your claim and call to open a claim with our Customer Service Manager (Norma).
I am just moving a few items, do I still have to pay for the 2-hour minimum?
As a full-service moving company, you do have to pay the 2-hour minimum – even if it’s only a few items.
Our Movers will shrink wrap and use blankets to protect your items during transport and loading. Please note that our wrapping of delicate items, while helpful, is still not ideal/proper packing. To be safe you should have all delicate items crated/boxed prior to our arrival. If you need to keep our blankets there is a small fee.
We sure do! Just make sure that you disconnect your appliances at least 24 hours before your move. Our professional crews are experts at moving your items but they are not electricians or plumbers, and are unable to disconnect or reconnect any appliances.